Delivery, terms and conditions...ALL ITEMS SENT BY COURIER DURING ( EXCEPT HIGHLANDS AND ISLANDS)
Tip of the Day!
When buying a cot with a free cot mattress check that the cot mattress is a full 10cm deep. Some cots and even cot-beds come with 7cm deep cot mattresses; these are fine for occasional use but won't last the full term for normal everyday use - upgrade to 10cm thickness if you can.
At The Cot Mattress Company we understand that you expect your Internet purchase to be delivered to you as soon as possible, and perform exactly as we have described in our shopping pages. We have taken great care to provide you with as much product information as possible, offering you all the information you need to come to a confident buying decision. Should you require further information please e-mail us at helpline@cotmattress.com. Shipping If you reside in the Highlands of Scotland or on a UK island, we despatch your cot mattress by post - allow five working days for delivery. All orders received before noon are dispatched the same day. A Little About Us We were the first in the UK to sell baby mattresses on the internet in 1997,(tens of thousands sold since then) prior to that our experience was selling baby products through department stores. The team behind the Cot Mattress Company has over 30 years experience in the manufacturing, development, distribution and marketing of Cot, Crib, pram and Moses basket mattresses. We are passionate (probably fanatical) about safety and customer care, we were the first to ban PVC from our products when there was the first hint of danger of PVC phalates to your baby. Every product we sell exceeds British Standards. We test our mattresses regularly and we even published our certificates on here. We are always developing new products: - safer, better quality, longer lasting, and giving the best comfort and support and with using easy-care fabrics. Secure payments We accept Visa, Visa Debit, Mastercard Maestro and and Paypal. When you send us your personal information - credit card details, address, phone numbers etc - we encrypt these details to ensure that we protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old. We never ever pass your details on to a third party (other than your address to the courier company). Receiving your order When you receive your order, if the parcel shows signs of damage to the outer carton, perhaps damp or split or crushed, please sign for it 'received damaged'. If you sign for the parcel and the outer packaging was ripped and consequently the mattress is damaged, and you sign for it as perfect, we cannot be held responsible. Signing for it as damaged allows us to claim from the carrier. Refunds policy We make every effort to describe the products in great detail, however, should you feel that your purchase is not suitable we will accept it back providing it is returned to us in the same condition as it was dispatched, and in the original, unopened product packaging with the seal unbroken. The cost of the return will be your responsibility. Please contact helpline@cotmattress.com and we will be pleased to arrange collection. However, it is often cheaper for you to send the mattress back by post. You have seven days from receiving the goods to take advantage of our distance selling refund policy. Faulty goods Our cot mattresses carry a one-year warranty. If you have purchased a product from us and it develops a fault, please contact helpline@cotmattress.com giving us the details of your complaint, date of purchase etc. We will arrange to have the item repaired or replaced if the fault is due to an inherent fault in the manufacture or it has not, in our opinion, proved fit for purpose. This guarantee does not affect your statutory rights. Cookies These are small pieces of information that we send to you via your browser. Promotional offers Because of the massive amount of spam we all suffer from we will not be adding to it by sending you promotional offers direct to your e-mail address. Your account Your account is with 'Cot Mattress Company Limited' and payment on your credit card is made via Protx. Our system will hold details of your sales transactions with us. We do not share these details with anyone. We do not see or ever hold details of your credit cards. Price promise We continually monitor competitor prices to ensure that we are competitive. If within seven days of purchasing from us you find that you could have purchased the absolute identical product cheaper from another "solely e-commerce company" please contact us and we will refund the difference. Nobody ever beats us on price and service! Contact details Helpline telephone: 01746 762767
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